The questions people
actually ask.
Most of these come up in emails and at neighborhood events. If yours isn't here, the contact form lands in our shared inbox and we usually reply within a business day.
If you're a neighbor.
What is Thrive Communities?
A neighborhood community purchasing group in South Orange County. We vet local home-service pros, negotiate a member rate with each one, and post deals you can request through us. We've been doing this since 2018, with 4,000+ neighbors and $2M+ of work routed to local trades.
Is there a membership fee?
No. There's nothing to sign up for and nothing to pay. If you live in South OC, you're already in the community. Find a deal you want, fill out the form on the deal page, and the pro reaches out within one business day.
How do you vet the pros?
Personally. Every pro on the list is someone we'd hire ourselves, with real proof of insurance, real references from neighbors who've used them, and a real partnership agreement with us. If we wouldn't call them ourselves, they don't get posted.
What if I have a bad experience?
Tell us. Reply to the most recent email we sent you about the job, or use the contact form. We'll step in. Every pro on the list knows their next deal post depends on the feedback we get back from neighbors, so this matters to them too.
How does Thrive make money? What's the commission?
A small referral fee from the pro, paid only when a job actually happens — not when a lead is sent. We never markup what you pay. The price you see on the deal page is the price the pro charges you. The commission is a private business arrangement between us and the pro.
Will my information be sold or shared?
Never. When you submit a deal form, your information goes to exactly one place: the pro you're booking with, so they can reach out to schedule. We don't sell email lists, we don't share data with third parties, and we don't run retargeting pixels. You can unsubscribe from any email with one click.
Why don't I see the service I need on the list?
Because we'd rather have no pro than a mediocre one. The categories we list are the ones where we've found a pro worth recommending. If you need something not on the list, drop us a note via the contact page — if enough neighbors ask, we'll prioritize finding a great pro for that category.
If you do the work.
How do I apply to be on the list?
The application form at /become-a-vendor is the right starting point. Nine fields, takes a few minutes. Skip the lengthy pitch — we'll set up a call if there's a fit.
How do you decide who joins?
Two things mostly: do our neighbors need this service often enough that a deal makes sense, and are you the right pro to deliver it. We're picky on purpose. We'd rather not list a category at all than list a pro who's just okay.
Am I locked into anything?
No. The partnership agreement covers expectations and the referral-fee arrangement, but either of us can end the relationship at any time. Most of our pros have been with us for years because the relationship works, not because they can't leave.
How does the partnership and the referral fee work?
When a member submits the form on your deal page, that lead routes directly to you with their contact info. You quote, you schedule, you invoice, you collect — Thrive isn't in the middle of any of that. The referral fee is a percentage of the completed job, paid monthly based on the jobs you confirm closed. Specifics get worked out on the call before you sign.
The community itself.
Who runs Thrive?
Two co-founders: Chantelle Voss and Angela Oldfield, both based in Ladera Ranch. Chantelle drives the long-term direction and product. Angela personally vets every new pro and is on a first-name basis with most of them. The /about page has the full story.
Where do you operate?
Started in Ladera Ranch and Rancho Mission Viejo in 2018, and most of our pros now serve the broader South Orange County region. If you're somewhere in South OC, odds are good the pros on the list can get to you — but each deal page lists service-area details if it's narrower than that.
Can I refer a local pro you should know about?
Please. The best pros on the list came from a neighbor saying "you have to talk to this person." Drop a note through the contact form with who they are and what they do, and we'll reach out.
Didn't find your answer?
The contact form takes about a minute. A real person on the team reads every message.