Frequently Asked Questions

Member Questions

What is a ‘buying co-op’?

Our buying co-op (cooperative) is a simple group strategy to approach local professionals and ask for a group discount on products or services.  Similar to warehouse shopping and online deal marketplaces but localized for our specific markets and needs.

How do I purchase a deal?

When a deal goes live, instructions for purchasing will be explained. Often it is either a quick online form or adding yourself to a schedule for your service. We want to make it as easy on everyone as possible. Some deals may require a visit to your home prior to pricing. You are not committed to the deal until pricing is frim!

Can I purchase after a deal closes?

No. Some deals are only available for a limited time or at a limited quantity. Once the deal closes, it’s done.

What if I change my mind?

In order for us to obtain the best pricing and best vendors, it is important to be 100% sure that you would like to purchase the goods or services being offered before completing the commitment instructions. We reserve the right to remove individuals who cancel appointments or services from the co-op group and access to future deals. When pricing is cut and dry, we ask that you commit to your purchase upon completing the form.

Will the same items or services be available again?

We hope so! We would like to offer the same goods and services multiple times per year, scheduled out to help budgeting. WE CANNOT guarantee that pricing will always remain the same! Some prices may go up or down on future offerings depending on the vendor and season.

How do you select professionals?

Searching for a good professional is a detailed process for us. We pour through various social media platforms for pros that are regularly referred by people in our communities and look through sites like Yelp, Home Advisor and Angie’s List to find professionals with high ratings. Pros must have impeccable customer service records as well as high rated products or services. Pros must be licensed, bonded and insured when applicable. We do not always look for the lowest price but rather the BEST price for the BEST product or service. We obtain bids from multiple professionals for every deal we offer and present these bids to a small committee of individuals to review. We get input from them and look to make sure the deal is sound and something we all would purchase for our own homes or families. We do all of the phone calls and negotiations for you saving you TIME and MONEY!

What’s the catch?

There is no catch! Our goal is to create a win-win situation for both the customer and the pro. We bring the professional customers ready to purchase and they provide the goods or services at a great price. All you need to do is follow the instructions on the posted deal and pay the pro. Easy-peasy!

Do I have to purchase a deal to be part of the co-op?

Nope! You are not required to make any purchases to remain a part of Thrive Communities.

Can I contact the professional directly?

We ask that you do not contact the pro unless otherwise indicated. Part of our negotiation strategy is keeping costs down on both ends and keeping things as streamlined as possible. If you have a question that Thrive cannot answer, we will refer to the professional for you.

What if I am not happy with the product or service I purchased?

Thrive is a buy at your own risk cooperative. We make EVERY effort to find the BEST products and services at the BEST price and we strive for happy and satisfied customers. If for some reason you are not satisfied with your purchase, we ask that you first contact the professional to address your issue, especially if you deem your product to be faulty. If the pro does not resolve your problem, please contact us directly. We do want to know if a pro has not met their end of the deal! Professionals who do not provide stellar customer service will be removed from future bidding.

Do you, the owners of Thrive, make money on this?

We negotiate an admin fee with the professionals when possible or sometimes it is a trade of services.

Vendor Questions

What is a Buying Co-Op?

A Buying “Co-Op” or cooperative is a group of individuals who aggregate their buying power in order to receive lower prices on products and services. The Thrive Communities buying co-op already has several thousand members and grow larger week after week.

How can my business participate?

In order to participate in a Thrive Co-Op deal the following is required:

  • 4+ Stars reviews on websites like Yelp, Angie’s List, and Homeadvisor.
  • Must offer an exclusive discount on products and/or services not available to the general public.
  • Must be licensed
  • Must be insured
  • Must be able to service to many people within a specified period of time.
  • Must offer amazing customer service!

Is there a fee to participate?

There are no upfront fees. We charge am administrative fee which is a small percentage of total sales. If we do not sell any of your services, you pay nothing. No risk whatsoever to the vendor.